Basotho Medical Herbs (BMH) is committed to respecting your privacy and ensuring the protection of your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union. This policy outlines how we collect, use, and safeguard your information when you interact with our website, courses, and services.
By using our website, you consent to the practices outlined in this policy.
1. Information We Collect
We collect and process personal information as follows:
a. Personal Identifiable Information (PII):
- Name, email address, phone number, and billing information provided during course registration or inquiries.
b. Usage Data:
- Information such as IP addresses, browser type, device type, and interactions with our website.
c. Sensitive Information:
- Information related to your course participation, progress, and certifications.
d. Communications Data:
- Feedback, inquiries, or any other messages sent to us.
2. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific purposes (e.g., signing up for newsletters).
- Contractual Obligations: To fulfill our obligations under course registration agreements.
- Legal Compliance: To comply with applicable laws and regulations.
- Legitimate Interests: For purposes such as improving our services, provided this does not override your fundamental rights.
3. How We Use Your Information
We use your data for:
- Processing applications and payments.
- Providing course materials and access.
- Communicating updates about courses or services.
- Complying with legal and regulatory requirements.
- Improving our offerings and website experience.
4. Data Sharing
We do not sell your data. However, we may share it under the following circumstances:
- Trusted Partners: With institutions or service providers involved in course delivery (e.g., payment processors, technical support).
- Regulatory Authorities: When required to comply with applicable laws or regulations.
- International Transfers: If data is transferred outside Lesotho or South Africa, it will be done in compliance with POPIA and GDPR safeguards.
5. Your Rights Under POPIA and GDPR
As a data subject, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections or updates to your personal information.
- Deletion: Request deletion of your data where permissible by law.
- Data Portability: Request a copy of your data in a portable format.
- Objection: Object to certain types of data processing, including direct marketing.
- Withdraw Consent: Revoke consent for specific data usage at any time.
To exercise your rights, please contact us at info@basothomedicalherbs.ls
6. Data Security
We ensure your data is protected through:
- Encryption: Securing data during storage and transmission.
- Access Controls: Limiting data access to authorized personnel only.
- Regular Audits: Reviewing security measures to identify and mitigate vulnerabilities.
7. Retention of Data
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings, though this may impact certain functionalities.
9. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Updates will be posted on this page with the revised effective date.
11. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
- Email: info@basothomedicalherbs.ls
- Phone: 073 974 8317
- Address: Lesotho
For data protection concerns in Lesotho, you may also contact the relevant regulatory body:
- Lesotho Data Protection Authority
Your trust matters to us. Thank you for choosing Basotho Medical Herbs.